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Warranty / Return
Steps to File a Warranty Request
- Click on Red online form to submit online or click on download to print the claim form.
- Attach a copy of a receipt or a proof of purchase (bank or credit/debit card statement).
- Also, attach a photograph of the damaged item, if you can not attach a picture you must mail the damaged part to our company (mailing address below).
- If you print out a copy you can fax it to 972-422-5645 or mail it to:
YJ USA
3970 Lindbergh Drive
Addison, TX 75001
- Allow up to 72 hours to process the claim once it is submitted or received by fax or mail.
- You will receive your replacement part within 7-10 days from the time your claim is processed.
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Click Here for Our ONLINE
Warranty Claim Form
By selecting "Download Warranty Form" you acknowledge that you have read and understand the Limited Warranty & Claim Procedure, and agree to its terms. |
Missing Items from your order
Complete a warranty claim as it is instructed, but on your claim form leave a detailed list of the items that are missing, your model number, and the missing items parts number (if you have that). You will receive those missing items within 7-10 days after we receive your submitted claim.
Weather damage, damage caused by unauthorized repair work or damage caused by improper use of the products are not covered by the product warranty.
NO CLAIM WILL BE PROCESSED THAT IS NOT SUBMITTED WITH A PROOF OF PURCHASE
Trampolines and Enclosures
| Brand |
Type |
Model |
| Bazoongi JumpPOD® |
15ft Trampoline/Enclosure
14ft Trampoline/Enclosure
12ft Trampoline/Enclosure
7.5ft Trampoline/Enclosure
55 Inch Trampoline/Enclosure
45 Inch Trampoline |
BZJP1506
BZJP1406
BZJP1206
BZJP7506
BZJP5506
BZJP4806 |
| Bazoongi ProJump |
15ft Trampoline/Enclosure |
YJWS15 / YJFR15 |
| JumpKing |
14ft/15ft Trampoline Combo |
JKCB1405 / JKCB1505 |
| Lifestyles USA |
14ft Trampoline/Enclosure |
LSTS14 / LSSE14 |
| Lifestyles USA |
15ft Trampoline/Enclosure |
LSTX15 / LSEX15 |
| Orbounder |
14ft Trampoline/Enclosure
12ft Trampoline/Enclosure
14ft Trampoline/Enclosure
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JK14TR72-05 / JK14EN2A-05
OR1213
OR1410 |
Limited Warranty YJ USA
YJ USA warrants its trampoline products to be free from defects in material and workmanship under normal use and service conditions. The various components of the trampoline/enclosure are warranted against defects and workmanship for the time periods specified as follows:
| Steel Frame |
1 year |
Frame Pad |
6 months |
| Jumping Surface |
1 year |
All Other Parts |
90 days |
All warranty coverage extends only to the original retail purchaser from the date of purchase. YJ USA?s obligation under this Warranty is limited to replacing or repairing, at YJ USA?s option, the product at one of its authorized service centers. All products for which a warranty claim is made must be received by YJ USA at one of its authorized service centers and accompanied by sufficient proof of purchase (photocopy of the original store receipt, indicating the date of purchase). All freight and handling fees are the responsibility of the consumer to pay, both to and from YJ USA. All warranty claims must be preauthorized by YJ USA. Preauthorization can be obtained by calling 877-927-8777. This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, or repairs not provided by a YJ USA authorized service center or for products used for commercial or rental purposes. This warranty does not cover ordinary wear and tear, weathering, failure to follow directions, improper installation, improper maintenance, or acts of Nature (such as damage caused by wind, lightning, snow, water, or ice). No other Warranty beyond that specifically set forth above is authorized by YJ USA.
YJ USA IS NOT RESPONSIBLE OR LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT OR OTHER DAMAGES WITH RESPECT TO ANY ECONOMIC LOSS, LOSS OF PROPERTY, LOSS OF REVENUE OR PROFITS, LOSS OF ENJOYMENT OR USE, COST OF REMOVAL, INSTALLATION OR OTHER CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THE WARRANTY EXTENDED HEREUNDER IS IN LIEU OF ALL OTHER WARRANTIES AND YJ USA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNEES FOR A PARTICULAR PURPOSE IS LIMITED IN ITS SCOPE AND DURATION TO THE TERMS SET FORTH HEREIN. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS. ACCORDINGLY, THE ABOVE LIMITATION MAY NO APPLY TO YOU.
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
By selecting "Download Warranty Form" you acknowledge that you have read and understand the Limited Warranty & Claim Procedure, and agree to its terms.
Note:
 The Limited Warranty Form requires Adobe Reader.
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