Buying Guide

Frequently Asked Questions

Where can I find a copy of my manual?
If you are looking for a copy of a manual from a trampoline or enclosure you have purchased on or, please visit our Manuals/Assembly page and find your MODEL # below and follow the link to the viewable manual file.

What methods of payment do you accept?
When you phone in your order, we accept Visa, MasterCard, Discover and American Express. Sorry, no C.O.D.s.

How should I care for my trampoline in the winter months?
Be sure to remove any snow so that it does not accumulate on your trampoline's bed (and cause the springs to stretch). Depending on the severity of winter winds in your area, you may want to remove the frame pads and store them inside.

Is it ok to jump on the trampoline if it's wet?
No. A wet trampoline bed (the jumping surface) is too slippery for safe jumping. Also, gusty or severe winds can cause jumpers to lose control. Use the trampoline only under appropriate weather conditions.

How many people may jump on a trampoline at one time?
Only one person should jump on a trampoline at a time. Jumpers should always be supervised.

What do I do if I have a question or a concern?
Contact our Customer Service Department at 1-877-927-8777. Any of our representatives will be happy to assist you.

I'm having some trouble assembling my trampoline. What should I do?
Be sure that you have read and are following all directions. Changing the directions will make it difficult or impossible to correctly assemble your trampoline. You may also check our Manuals/Assembly page for additional instructions downloads and DVDs.  If you're still stuck, please contact our Customer Service Department at  1-877-927-8777, and a representative will be happy to assist you.

How much space should I leave around my trampoline?
A minimum of 24 feet (7.3 meters) of overhead clearance is required. Adequate horizontal clearance of at least 7 feet all around the trampoline is recommended from objects and possible hazards including electric power wiring, tree limbs, recreational structures, and fences.